Shipping policy

How long does it take to dispatch the order?

Orders are processed as soon as possible and dispatched usually within 2 days (excluding weekends).

 

Please note in exceptional cases, due to high demand or other reasons, order processing may take longer but every effort will be made to complete and dispatch your order promptly.

 

How long does it take to dispatch orders for pre-booked or restocked products?

Pre-booked orders will be shipped on the launch date of the collection. Orders placed during restock will be shipped as per the date mentioned on the relevant product page.

 

Which courier service do you use to ship the orders?

We have partnered with Call Courier to deliver your orders as seamlessly and as soon as possible.

How long do you take to deliver the order?

Our standard delivery time is 2-3 business days within Pakistan. However, the delivery time may vary depending on the city and availability of the customer.

 

What if I miss the delivery of my order

Our courier will make three attempts to deliver your order and they will get in touch with you through your provided contact details to know about your availability. After three attempts your parcel will be returned to us.

 

How can I track my order?

Once your order is dispatched, we will send you all the tracking information via email or SMS. You can also get your tracking information logging into your account on the website or by contacting us.

 

You can use the tracking information to track your shipment on Call Courier’s website: https://callcourier.com.pk/ or contact them at 042-111-786-227.